Customer Information

Welcome to Chiangmai Flower.

Thank you for choosing Chiangmai Flower for your flower delivery in Chiang Mai, Thailand. We provide fresh flower bouquets, floral arrangements, flower baskets, gift sets, plants, Thai traditional garlands, and floral gifts for birthdays, anniversaries, weddings, congratulations, romantic occasions, sympathy, and other special moments.

This Customer Information page provides practical information to help you place an order and receive your flowers smoothly.

1. Ordering Flowers Online

You can place an order through our website at any time.

When placing your order, please carefully check all information before completing your purchase, especially:

* Recipient's full name

* Recipient's telephone number

* Complete delivery address

* Hotel, condominium, office, residence, or hospital name

* Room or unit number, when applicable

* Delivery date

* Preferred delivery time

* Gift card message

* Special delivery instructions

Accurate information is important because our delivery team uses the details provided in your order to locate and contact the recipient.

2. Same-Day Flower Delivery

Chiangmai Flower offers same-day flower delivery for eligible orders in Chiang Mai.

Same-day delivery depends on product availability, the delivery location, the time the order is received, and our daily production and delivery schedule.

For urgent or same-day orders, we recommend placing your order as early as possible.

If a particular flower or product is unavailable, our florist may need to contact you regarding a suitable alternative.

3. Delivery Areas

We provide flower delivery throughout Chiang Mai and selected surrounding areas.

Delivery availability depends on the exact destination and delivery conditions. Additional delivery charges may apply to locations outside our standard delivery area.

If you are unsure whether we can deliver to your location, please contact us before placing your order.

4. Delivery Date and Time

We will make every reasonable effort to deliver your flowers on the requested delivery date and within the selected delivery period.

However, an exact delivery time cannot always be guaranteed.

Delivery schedules may be affected by:

* Traffic conditions

* Weather

* Distance

* Recipient availability

* Hotel or building procedures

* Hospital regulations

* Unexpected circumstances

* The time required to prepare fresh flowers

If your order is for an important event, surprise, proposal, birthday, anniversary, or celebration, please provide your preferred delivery time and any relevant instructions when ordering.

5. Hotel Deliveries

Flowers can generally be delivered to hotels in Chiang Mai.

When sending flowers to a hotel, please provide:

* Recipient's full name

* Hotel name

* Room number, if available

* Recipient's telephone number

* Booking name, if available

Hotel security policies may prevent our delivery staff from entering guest rooms.

If direct room delivery is not permitted, the flowers may be left with the hotel reception, concierge, or another authorized staff member.

We recommend informing the recipient or hotel reception in advance when possible.

6. Hospital Deliveries

When sending flowers to a hospital, please provide the recipient's full name, hospital name, ward, room number, and telephone number whenever possible.

Hospital policies vary, and some hospitals or medical departments may restrict flower deliveries.

If delivery to the patient's room is not permitted, our delivery team may leave the flowers with the hospital reception, nursing station, or another authorized person, subject to the hospital's rules.

7. Recipient Availability

Please make sure that the recipient is available to receive the delivery whenever possible.

If the recipient cannot be reached, our delivery team may contact the recipient using the telephone number provided in the order.

If the recipient remains unavailable, we may contact the customer or follow the delivery instructions provided with the order.

For security reasons, flowers may be handed to reception, security personnel, building staff, or another authorized person when direct delivery to the recipient is not possible.

8. Flower Freshness and Seasonal Availability

Flowers are natural, seasonal products. Their availability, color, size, shape, and condition may vary depending on the season and local flower market.

Our florists select fresh flowers suitable for each arrangement and prepare every order with care.

Because flower availability can change quickly, a particular flower shown in a product photograph may occasionally become unavailable.

When necessary, we may recommend or use a suitable alternative that maintains the overall style, color scheme, quality, and value of the selected arrangement.

9. Flower Substitutions

If substitution is necessary, we aim to maintain the overall appearance and value of the original product.

The final arrangement may differ slightly from the photograph because flowers are natural products and each arrangement is individually created.

Where a specific flower, color, or design is especially important to your order, please contact us before ordering so we can confirm availability.

10. Gift Messages

You may include a personal message with your flower order.

Please carefully check your message before submitting the order, including names, spelling, dates, and punctuation.

Our team will reproduce the message based on the information provided by the customer.

11. Payment

Payment must be completed according to the payment instructions provided during checkout.

Available payment methods may include online credit or debit card payment and bank transfer, depending on the payment options available at the time of purchase.

For bank transfers, customers should complete payment within the specified period so that we can confirm the order and prepare the flowers for delivery.

If payment cannot be verified, the order may not be processed until payment confirmation has been received.

12. Order Confirmation

After placing an order, please review your order details carefully.

Your order confirmation may include important information such as:

* Order number

* Recipient information

* Delivery address

* Delivery date

* Product details

* Order total

* Payment status

Please contact us promptly if you notice an error.

13. Changing Order Information

If you need to change your delivery address, recipient information, gift message, delivery date, or other order details, please contact us as soon as possible.

Changes may be possible before the order has entered production or delivery.

Once flowers have been prepared or dispatched, changes may no longer be possible.

For this reason, customers should check all order information carefully before completing payment.

14. International Customers

Chiangmai Flower welcomes customers ordering from overseas.

If you are ordering flowers for someone in Chiang Mai while you are outside Thailand, please provide a reliable local telephone number for the recipient whenever possible.

For hotels, hospitals, offices, and condominiums, providing complete location information helps our delivery team complete the delivery efficiently.

All delivery information should be entered in English or Thai as clearly as possible.

15. Special Delivery Instructions

You may provide special instructions when placing your order.

Examples include:

* Please call the recipient before delivery

* Please leave the flowers with hotel reception

* Please deliver to the office reception

* Please do not mention the sender's name

* Please contact the customer if the recipient cannot be reached

We will make reasonable efforts to follow special instructions, but some instructions may not be possible because of building, hotel, hospital, security, or delivery restrictions.

16. Delivery Problems

If there is a problem with your delivery, please contact Chiangmai Flower as soon as possible.

When contacting us, please provide your order number and explain the issue clearly.

If appropriate, we may request photographs or other information to help us investigate the problem.

17. Customer Support

Our customer service team is available to assist with questions about orders, products, delivery areas, payments, and special requests.

Chiangmai Flower Shop

221/6 Moo 2, Mae Hia, Mueang Chiang Mai, Chiang Mai 50100, Thailand

Phone: +66 89 834 1980
Email: chiangmaiflowershop@gmail.com
LINE: chiangmaiflower
Instagram: @chiangmaiflowershop

For order-related enquiries, please include your order number whenever possible.

18. Our Commitment

At Chiangmai Flower, we understand that flowers are more than a product. They are a way to communicate love, congratulations, sympathy, appreciation, and important personal messages.

Our team carefully prepares each order and coordinates delivery with the goal of providing fresh flowers, attractive presentation, and reliable service.

Thank you for trusting Chiangmai Flower to deliver your special message.

Chiangmai Flower – Fresh Flowers, Thoughtfully Prepared and Delivered in Chiang Mai.