Privacy Policy

Last Updated: September 2, 2026

Chiangmai Flower respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order, or contacting us.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you may have regarding your personal information.

By using our website or purchasing our products and services, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Chiangmai Flower Shop
221/6 Moo 2, Mae Hia, Mueang Chiang Mai,
Chiang Mai 50100, Thailand

Phone: +66 89 834 1980
Email: chiangmaiflowershop@gmail.com
LINE: chiangmaiflower

Chiangmai Flower operates an online flower delivery service providing flowers, gifts, and related products in Chiang Mai, Thailand.

2. Information We Collect

We may collect personal information that you provide directly when you use our website, place an order, contact us, or communicate with our team.

Depending on how you interact with us, this information may include:

• Full name

• Email address

• Telephone number

• Billing information

• Delivery address

• Recipient's name

• Recipient's telephone number

• Recipient's delivery address

• Gift messages

• Order details

• Payment confirmation information

• Customer enquiries and communications

• Information included in special delivery instructions

Please provide only information that is necessary for us to process your order or provide the requested service.

3. Information About Gift Recipients

When you order flowers or gifts for another person, you may provide information about the recipient.

This may include the recipient's name, telephone number, address, hotel, office, hospital, condominium, room number, or other information necessary to complete delivery.

You are responsible for ensuring that you have an appropriate basis or permission to provide another person's personal information to us where required by applicable law.

We use recipient information only as reasonably necessary to prepare, deliver, and manage the relevant order and provide customer support.

4. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website or third-party technologies.

This information may include:

• IP address

• Browser type

• Device type

• Operating system

• Language preferences

• Pages visited

• Referring website

• Date and time of visits

• General website usage information

This information is generally used to maintain website functionality, improve performance, understand website usage, and help protect our website from abuse or security threats.

5. How We Use Personal Information

We may use personal information for purposes including:

• Processing and fulfilling orders

• Preparing flowers and gifts

• Arranging deliveries

• Contacting customers regarding orders

• Contacting recipients regarding deliveries

• Confirming payments

• Responding to customer enquiries

• Providing customer support

• Managing refunds or order changes

• Improving our website and services

• Preventing fraud and misuse

• Maintaining website security

• Complying with applicable legal obligations

We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.

6. Order and Delivery Information

To complete a flower delivery, certain customer and recipient information must be shared with the people or service providers involved in fulfilling the order.

For example, our florist and delivery personnel may need access to:

• Recipient name

• Delivery address

• Recipient telephone number

• Delivery instructions

• Order details

This information is used only as necessary to complete the delivery and provide the requested service.

7. Payment Information

Payments may be processed through third-party payment providers.

When you make an online payment, payment information may be transmitted directly to the relevant payment service provider.

Chiangmai Flower does not intend to store complete credit card numbers or security codes on our own systems unless specifically required and lawfully permitted.

Payment providers may process information according to their own privacy policies and security practices.

We recommend reviewing the privacy policy of the payment provider used for your transaction.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files that may be stored on your device when you visit a website.

We may use cookies for purposes such as:

• Website functionality

• Remembering preferences

• Improving user experience

• Understanding website traffic

• Website analytics

• Security

• Measuring marketing performance

Some cookies may be provided by third-party services used on our website.

You may be able to control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. Analytics

We may use website analytics services to understand how visitors use our website.

Analytics information can help us understand:

• Which pages receive visits

• How visitors navigate the website

• General visitor trends

• Website performance

• Marketing effectiveness

Analytics services may collect technical information through cookies or similar technologies.

Where applicable, such services process information according to their own privacy policies and terms.

10. Communication with Customers

We may contact customers by email, telephone, LINE, WhatsApp, or other communication methods provided by the customer.

We may use these communication channels to:

• Confirm orders

• Verify payment

• Clarify delivery information

• Resolve delivery issues

• Respond to enquiries

• Provide customer support

• Discuss order changes or special requests

We may retain relevant communications where necessary for customer service, business records, dispute resolution, or legal compliance.

11. Sharing Personal Information

We do not sell customers' personal information.

We may share information with selected third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

• Payment service providers

• Delivery personnel or delivery partners

• Website hosting providers

• IT and technical service providers

• Website analytics providers

• Communication service providers

• Professional advisers

• Government authorities where legally required

Third parties should receive only the information reasonably necessary for the relevant purpose.

12. Business and Service Providers

We may use external service providers to support our website and business operations.

These providers may process personal information on our behalf for purposes such as hosting, payment processing, technical support, analytics, communication, or delivery.

We take reasonable steps to work with service providers that maintain appropriate safeguards for personal information.

13. International Data Transfers

Some service providers used by our business may operate outside Thailand.

As a result, personal information may be processed or stored in another country.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable privacy and data protection requirements.

14. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions, including protecting their account credentials and avoiding sending unnecessary sensitive information through unsecured communication channels.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The nature of the information

• The purpose for which it was collected

• The customer's relationship with us

• Accounting and business requirements

• Legal or regulatory requirements

• The resolution of disputes or claims

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.

16. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information

• Request restriction of certain processing

• Object to certain processing

• Request information about how your personal information is used

• Withdraw consent where processing is based on consent

• Request a copy of certain personal information

Some rights may be subject to legal limitations or conditions.

To exercise a privacy right, please contact us using the information provided below.

17. Marketing Communications

If we send promotional communications, you may have the option to unsubscribe or request that we stop sending marketing communications.

Transactional communications, such as order confirmations, delivery information, payment notifications, or customer service messages, may still be sent when necessary to provide the service you requested.

18. Children's Privacy

Our website is intended for general audiences and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.

19. Links to Other Websites

Our website may contain links to third-party websites or services.

Those websites operate independently from Chiangmai Flower and may have their own privacy policies.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage users to review the privacy policies of external websites before providing personal information.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business operations, or applicable legal requirements.

When changes are made, the updated version will be published on this page together with a revised “Last Updated” date.

We encourage customers to review this page periodically.

21. Contact Us About Privacy

If you have questions about this Privacy Policy or would like to make a request concerning your personal information, please contact us.

Chiangmai Flower Shop

221/6 Moo 2, Mae Hia, Mueang Chiang Mai,
Chiang Mai 50100, Thailand

Phone: +66 89 834 1980
Email: chiangmaiflowershop@gmail.com
LINE: chiangmaiflower

When making a privacy request, please provide enough information for us to identify your request while avoiding unnecessary sensitive information.

22. Your Trust Matters

We understand that customers trust us with information that is necessary to arrange a meaningful gift and delivery.

Chiangmai Flower is committed to handling personal information responsibly and using it only for legitimate business, service, security, and legal purposes.

Thank you for trusting Chiangmai Flower.