Terms & Conditions

Last Updated: September 2, 2026

Welcome to Chiangmai Flower. These Terms & Conditions govern your use of the Chiangmai Flower website and your purchase of flowers, gifts, and related services through our website.

By accessing our website or placing an order with Chiangmai Flower, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. About Chiangmai Flower

Chiangmai Flower is a local florist providing flower delivery and related floral products in Chiang Mai, Thailand.

Our services include fresh flower bouquets, floral arrangements, flower baskets, vases, plants, Thai traditional garlands, gift sets, and other floral products.

We reserve the right to update, modify, or discontinue products or services when necessary.

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities

• Attempt to gain unauthorized access to the website or its systems

• Interfere with the operation or security of the website

• Copy, reproduce, or commercially exploit website content without permission

• Submit false, misleading, or fraudulent information

• Use automated systems to access or collect website content without authorization

We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms & Conditions have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, and other information displayed on our website are accurate.

However, flowers are natural products and individual arrangements may vary in:

• Flower size

• Shape

• Color tone

• Blooming stage

• Seasonal availability

• Foliage

• Packaging and presentation

Product photographs are intended to represent the general style and appearance of an arrangement and should not be considered an exact representation of every individual order.

4. Flower Availability and Substitution

Flower availability depends on season, weather, local market conditions, and supplier availability.

If a specific flower or component becomes unavailable, Chiangmai Flower may substitute it with another flower or component of comparable quality, appearance, and value.

Our florists will make reasonable efforts to preserve the overall design, color balance, size, and value of the arrangement.

If a requested flower or design is essential to an order, customers should contact us before ordering to confirm availability.

5. Prices

All prices displayed on our website are stated in Thai Baht (THB), unless otherwise specified.

Prices may change without prior notice.

The price applicable to an order is the price displayed at the time the customer completes the purchase, subject to successful payment and order confirmation.

Additional delivery charges may apply to certain destinations or special delivery requirements.

6. Orders

An order submitted through our website constitutes a request to purchase the selected products and services.

An order is considered accepted once Chiangmai Flower has received and verified the order and payment, where applicable.

We reserve the right to decline or cancel an order in circumstances including:

• Product unavailability

• Incorrect pricing or product information

• Payment failure

• Suspected fraudulent activity

• Incomplete or inaccurate order information

• Delivery restrictions

• Circumstances beyond our reasonable control

If we cancel an order after payment has been received, any applicable refund will be handled in accordance with our Refund & Cancellation Policy.

7. Customer Information

Customers are responsible for providing accurate and complete information when placing an order.

This includes:

• Customer contact information

• Recipient's name

• Recipient's telephone number

• Delivery address

• Delivery date

• Delivery instructions

• Gift message

• Other information necessary to complete the order

Chiangmai Flower is not responsible for delivery problems resulting directly from incorrect, incomplete, or misleading information supplied by the customer.

8. Payment

Customers must complete payment using one of the payment methods offered through the website.

Payment must be successfully received or verified before an order is processed for delivery.

Where payment is made by bank transfer, customers may be required to provide payment confirmation.

Chiangmai Flower reserves the right to delay order processing until payment has been verified.

9. Delivery

We will make reasonable efforts to deliver orders on the requested delivery date.

Delivery times are estimates and may be affected by circumstances including traffic, weather, recipient availability, building access, hotel or hospital procedures, and other factors beyond our reasonable control.

Customers acknowledge that an exact delivery time cannot always be guaranteed unless a specific timed delivery service has been expressly confirmed by Chiangmai Flower.

10. Delivery to Third-Party Locations

When flowers are delivered to hotels, hospitals, offices, condominiums, residences, or other third-party locations, the delivery may be subject to the rules and procedures of that location.

If direct delivery to the recipient is not permitted, Chiangmai Flower may deliver the order to an authorized person, reception desk, concierge, security office, nursing station, or other appropriate location.

Once the order has been accepted by an authorized person at the delivery location, the delivery may be considered completed.

11. Recipient Availability

Customers are responsible for providing accurate recipient information and, where possible, ensuring that the recipient is available to receive the order.

If the recipient cannot be reached, Chiangmai Flower may attempt to contact the recipient or customer.

Additional delivery arrangements or charges may apply if a second delivery attempt is required due to circumstances attributable to the customer or recipient.

12. Special Requests

We welcome reasonable requests regarding flower colors, arrangement styles, delivery instructions, and gift messages.

Special requests are subject to flower availability, production requirements, delivery conditions, and operational limitations.

A special request is not guaranteed unless Chiangmai Flower has expressly confirmed it.

13. Intellectual Property

All content appearing on the Chiangmai Flower website, including but not limited to:

• Photographs

• Product images

• Logos

• Brand names

• Text

• Graphics

• Designs

• Website layout

• Original marketing materials

is owned by or licensed to Chiangmai Flower unless otherwise stated.

You may not reproduce, modify, distribute, publish, sell, or commercially use our website content without prior written permission.

14. Third-Party Services

Our website may use third-party services for purposes such as:

• Online payment processing

• Website hosting

• Analytics

• Communication

• Maps or location services

• Social media integration

The availability and operation of these services may be subject to the terms and policies of the respective third-party providers.

Chiangmai Flower is not responsible for the independent policies or systems of third-party service providers.

15. Website Availability

We aim to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

• Available without interruption

• Free from technical errors

• Free from viruses or other harmful components

• Compatible with every device or browser

Temporary interruptions may occur because of maintenance, technical problems, hosting issues, internet connectivity, or circumstances beyond our control.

16. Limitation of Liability

Chiangmai Flower will make reasonable efforts to provide products and services as described on our website.

To the extent permitted by applicable law, Chiangmai Flower shall not be liable for indirect, incidental, special, or consequential losses arising from circumstances beyond our reasonable control.

This may include delays or delivery difficulties caused by:

• Severe weather

• Natural disasters

• Traffic conditions

• Government restrictions

• Hotel or hospital policies

• Building access restrictions

• Recipient unavailability

• Incorrect customer information

• Telecommunications or internet failures

• Events beyond our reasonable control

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is not permitted by applicable law.

17. Force Majeure

Chiangmai Flower shall not be considered in breach of these Terms & Conditions where performance is prevented or materially affected by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, extreme weather, government actions, public emergencies, transportation disruptions, labor disruptions, major technical failures, or other unforeseen events.

We will make reasonable efforts to resume normal service as soon as practical.

18. Privacy

Personal information provided by customers is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that your information may be collected and processed as necessary to provide our services.

For further information, please review our Privacy Policy.

19. Refunds and Cancellations

Order cancellations, refunds, replacements, and claims are handled separately under our Refund & Cancellation Policy.

Customers should review that policy before placing an order.

Nothing in these Terms & Conditions is intended to remove any rights that customers may have under applicable law.

20. Changes to These Terms

Chiangmai Flower may update these Terms & Conditions from time to time to reflect changes to our services, website, business operations, or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website after changes have been published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

21. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Thailand.

Any dispute arising from the use of our website or purchase of our products and services shall be subject to the applicable jurisdiction of Thailand.

22. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Chiangmai Flower Shop

221/6 Moo 2, Mae Hia, Mueang Chiang Mai, Chiang Mai 50100, Thailand

Phone: +66 89 834 1980
Email: chiangmaiflowershop@gmail.com
LINE: chiangmaiflower

Website: Chiangmai Flower

We appreciate your trust in Chiangmai Flower and thank you for choosing our flower delivery service.